Citizens Charter Of The Directorate Of Industries & Commerce, Government Of Kerala

1.   VISION

Progressive economic development and sustainable employment generation in the state of Kerala through planned industrial development.

2.   MISSION

The mission of the Directorate of Industries and Commerce is to act as a facilitator for industrial promotion and sustainability of small scale and traditional industrial sector in the State.

3.   WHO WE ARE

Directorate of Industries and Commerce is the implementing agency of all policy decisions of the Industries Department of Government of Kerala.  Directorate of Industries and Commerce is the controlling office of the 14 District Industries Centres and Common Facility Service Centres at Changanacherry and Manjeri, Documentation Centre.

4.   WHAT WE DO

The Mission is proposed to be achieved through the following functions:

1.     Promotion of industries with special emphasis on SSIs and Self Employment.

2.     Function as facilitator for sustained industrial development.

3.     Creating and extending infrastructural requirements for the development of industries in the State.

4.     To create wealth and employment commensurate with the immense resource potential of Kerala by developing entrepreneurship among the youth

5.     Inculcating Industrial Culture in the State.

6.     Joining hands with educational institutions for the development of Entrepreneurship at school/colleges.

7.     Identifying and developing entrepreneurial potential in the State.

8.     Providing investment assistances through Single Window Clearance, loans, subsidies, technical assistance, training etc.

9.     Strengthen entrepreneurial efforts through consultancy services, marketing assistance, human resources development and for nursing of sick units in the State.

10. Promoting womens’ entrepreneurship through special Women Industrial Programmes.

11. Conducting EDPs,. EAPs industrial seminars, training programmes. Trade fairs, exhibition and giving awards to entrepreneurs of SSI units.

12. Promotion of new entrepreneurial ventures by availing the technical and managerial capabilities of selected institutions in the state including Engineering Colleges / Research laboratories and other major Research and Development Centres under the Scheme of Industry Research Linkage.

13. To assist to setup Industry Incubator by selected NGOs to adopt appropriate technologies to suit local requirements prevailing in the emerging areas / schemes like food processing, electronics, bio-technology etc.

14. To setup proficiency interface cell in the Department with qualified and trained personnel to interact with experts / consultants for promoting viable projects.

15. To promote Industry Resource Locator for making available all the details to the industrial community and new entrepreneurs.

16. To form product specific clusters of Industrial units which involves the creation of common corporate entities for sharing opportunities for growth with the assistance of GOI and GOK.

17. Promote SC/ST development through special Industrial programmes.

18. Identifying the clusters for industrial development and providing technical, marketing, consultancy, training, finance, other developmental support.

19. Data base management of small scale industrial units.

20. Undertake periodical surveys.

21. Publication.

5.    WHAT YOU CAN EXPECT FROM US

Our commitment is to provide quality and cost effective services in the following sections:

a)   Kerala State Single Window Clearance Board – Appeal

All appeal against the decisions of the District Single Window Clearance Boards will be disposed by the sub committee of the State Board, if filed in the manner prescribed, within thirty days from the date of receipt of the reference from the District Boards.  The Director of Industries and Commerce is the Convenor of the Sub Committee.

b)   Margin Money Loan to non-resident Keralites;

Margin Money Loan will be sanctioned within fifteen days from the date of receipt of defect free application in the Directorate through the concerned GM, DICs subject to availability of funds.

c)    State Investment Subsidy

The application of SSI units for subsidy exceeding of Rs. 10 lakhs and that of Large and Medium shall be processed within forty five days of receipt of defect free application through the concerned GM, DIC and shall be placed in the next Committee meeting for decision.

Normally the Committee meeting shall be conducted at least once in every quarter, whenever necessary, more meetings will also be conducted.

Minutes of the meeting will be submitted to the Chairman of the State Level Committee within one week from the date of meeting and will be issued within three days form the date approval by the Chairman.  Release of fund is subject to the availability of fund under budget provision.

d)   Sales Tax Exemption Appeal (for SSI)

The appeal for Sales Tax Exemption will be placed before the State Level Committee within forty five days of the receipt of defect free application.

The minutes of the meeting will be submitted to the Chairman within one week from the date of the meeting and will be circulated among the General Managers within one week from the date of the meeting, for resultant action.

e)    Eligibility Certificate for Central Excise Duty Concessions/ Exemption

Applications for Certifications for Central Excise Duty Exemption / concessions will be disposed of in fifteen days of receipt of defect free applications accompanied with field reports.

f)     Essentiality Certificate

Essentiality Certificates for Spirit, Molasses, Furnace Oil, Mutton tallow etc. will be issued within fifteen days of the issue of proceedings.

g)   Technology Development Fund

The scheme is aimed to encourage small scale units to upgrade the level of Technology or to use modern technology to increase productivity / increase quality of product by providing credit capital subsidy.  The Technology will be approved by the Monitoring and Technology Development Board (MTAB) chaired by the Principal Secretary to Industries.

Applications of SSI units for assistance exceeding Rs. 1.50 lakhs will be processed and sanctioned within three months from the date of receipt of defect free applications received though the concerned General Manager, District Industries Centres.

h)   Marketing Incentive Scheme

15% Investment subsidy on fixed capital investment and 15% Margin Money loan on working capital will be sanctioned for setting up of show rooms for marketing SSI products of state.  Applications for assistance exceeding Rs. 2 lakhs (each for subsidy and MML) will be processed and sanctioned  within one month from the date of receipt of defect free applications received though the concerned GM, DIC.

i)      Industry Facilitation Council

An Industry Facilitation Council under the Chairmanship of Director of Industries and Commerce constituted under section 7B of the Interest on Delayed Payment to Small Scale Industries and Ancillary Industrial Undertaking Act 1993 (Act 32 of 1993) in functioning.  The Council settles disputes related to interest on delayed payments to SSI units corresponding to the goods supplied by them.  The petitions filed in the prescribed manner to the IFC will be normally disposed within six months from the date of filing the petition.

j)     Land Allotment DA/DP – (Exceeding 1 Acre)

Orders for allotment of land exceeding one acre in Development Areas / Development Plots will be given within thirty days from the receipt of recommendation report from GM, with connected documents.

k)   Sick Units Revival Programme

State Level Meetings will be convened, in cases wherever necessary within thirty days of the receipt of recommendation form the GM, DIC.  Margin Money Loan / start up expenses loans will be sanctioned in fifteen days of receipt of defect free applications.

l)      Proficiency Interface Cell

A proficiency interface cell is constituted in the Department.  Entrepreneurs needed technical assistance in selected areas can approach, to know the technology available.  The details on selected areas can be made available within tend days.

1.     Assistance for Industrial Co-operative Societies and Handicrafts Co-operatives.

Government Share Participation:

Share participation above Rs. 50,000 and upto Rs. 3,50,00 will be sanctioned within one month from the date of receipt of defect free application.

While delivering the aforesaid services we assure all our plans of

i)        being fair, impartial, prompt

ii)       being honest, ethical and professional

iii)     being helpful, courtesy and considerate

iv)     action with care and diligence

v)      listening and understanding what you tell us.

We will keep you informed through our programs through a wide range of media including internet website “keralaindustry.org” and out departmental magazine “Vyavasaya Keralam” and also through Print and Electronic Media.

6.    OUR SERVICE STANDARDS

Our efforts will be to provide the highest service standards of service to all citizens.  Our performance may be measured in the respective area against timely service on various activities being undertaken by the Directorate of Industries and Commerce.

7.   HOW YOU CAN HELP

To help us to provide you with quality service, we need you to

·         Provide information that is easily understandable and accurate and as complete as possible.

·          Allow adequate time for us to respond to requests and provide feedback on our performance.

8.   HOW TO GIVE US FEED BACK

We welcome comments from our citizens to help us to make our service better.  Feed backs including complements, suggestions and complaints are welcome as they help us to improve our services.

Should you wish to provide feedback including any complaints about our service and the service provided by various District Industries Centres, CFSCs and Directorate of Industries and Commerce, you may contact the Director of Industries and Commerce, 3^rd floor, Vikas Bhavan, Thiruvananthapuram.

9.   CHECKING OUR PERFORMANCE

We will evaluate our services against the standards we have set out in this charter to see if we are meeting these standards.

We will periodically review the standards in the charter to ensure continuous improvement in service delivery.

A copy of the charter is available at our internet site “keralaindustry.org”

10.           HOW YOU COULD CONTACT US

The various persons in Directorate of Industries and Commerce are to be contacted for various purposes as follows:

Subject for which contact is to be made	Person to be contacted	Telephone No. / Fax No. / E.mail
Matters related to Technical Consultancy SSI Registration	Joint Director (TC) Asst. Director (TC)	Ph: 0471 – 2302722   Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com
Control of Raw Materials	Joint Director (TC) Asst. Director (Controls)	Ph: 0471 – 2302722   Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com
Matters related to SIS/STE/MML/MML for NRKs etc.	Joint Director (FC) Asst. Directors (Sub), (Tax), (Rehab)	Ph: 0471 – 2302612   Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com
Matters related to Infrastructure Development DA/DP/IE	Joint Director(ID)   ADIO (ID)	Ph: 0471 – 2302612, 2304676   Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com
Matters related to PMRY/SCP/TSP Schemes	Joint Director (P&M),  Dy. Director (P&M)	Ph: 0471 – 2302040   Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com
Matters related to Cooperation and Handicrafts, Khadi and Village industries, KADCO etc.	Joint Director (H&C),  Dy. Registrar Asst. Registrar	Ph: 0471 – 2302941 Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com
Matters related to Grant/Loan to Public Sector Undertakings	Dy. Director(FI)	Ph: 0471 – 2302722   Fax : 0471 – 2305493 E.mail: tvm_dindust@asianetindia.com

11.           For further improvement of the charter

Citizens may feel free to write to the following address their comments and suggestions for further improvement of the Charter.

Additional Director of Industries and Commerce (T)

Directorate of Industries and Commerce

Vikas Bhavan, Thiruvananthapuram.

CITIZENS CHARTER OF THE DISTRICT INDUSTRIES CENTRE

UNDER THE DIRECTORATE OF INDUSTRIES AND COMMERCE

GOVERNMENT OF KERALA

1.   Mission

The Mission of the District Industries centre is industrial promotion with special emphasis on small Scale industrial sector, artisans involved in traditional Industrial sector such as handloom, handicrafts etc.  The District Industries Centre also plays the role of facilitator and act as a promotional agency with simplified systems.

2.   Who we are

District Industries Centre is the District Office located in each of the districts of Kerala, under the Directorate of Industries and Commerce, Government of Kerala.

3.   What we do

The mission is proposed to be achieved through the following functions:

a)   Promoting industrial development and commercial sectors in the district.

b)   Creating and extending infrastructural requirements for the development of industries and commerce in the district.

c)    Identifying and developing entrepreneurial potential in the district.

d)   Providing investment assistance through loans, subsidies, technical assistance, training, development etc. in the district.

e)   Strengthening entrepreneurial development through talents such as training and development and carrier counseling in the district.

f)     Strengthen entrepreneurial efforts through consultancy services, marketing assistance, human resources development and for nursing of sick units in the district.

g)   Promoting women’s entrepreneurship through special programmes in the district.

h)   Promote SC/ST entrepreneurs through special programmes in the district.

i)      Solving unemployment problem through job generation in the district.

j)     Providing Single Window Clearance for setting up of any industrial activity having capital investment of Rs. 2 lakhs and above;

k)   Identifying the clusters for industrial development and providing technical, marketing consultancy, training, finance and other development support.

l)      Promoting entrepreneurship development clubs in colleges and professional education institutions.

4.    What you can expect from us

As part of our commitment to provide quality and cost effective services, which satisfy the needs of our citizens, the following norms have been fixed in this regard.

a)   Industrial Single Window clearance Board – Licenses, Certificates, will be given within sixty days of the receipt of defect free application.

b)   Provisional SSI Registration –

Provisional SSI Registration will be issued across the table.

c)    Technical Feasibility Reports: will be given within three days of defect free application.

d)   Margin Money Loan will be sanctioned and disbursed within one month from the date of receipt of defect free application, subject to availability of fund.

e)   Permanent SSI registration will be issued across the table in the case of defect free application.

Amendment to PMT registration will be carried out within fifteen days of receipt of defect free application.

f)     State Investment Subsidy

The application shall be processed within forty five days of receipt of defect free application and shall be placed in the next District Level Committee for State Investment Subsidy.

The Committee meeting shall be conducted at least once in two months.  Sanction will be issued within one week from the date of meeting.

After execution of agreement Demand Draft for State Investment Subsidy will be issued within thirty days of such agreement subject to availability of funds.

g)   Technology upgradation of SSI

Defect free application shall be disposed of within three months from the date of receipt of the application.  Application shall be preferred within three months from the date of availing last installment of term loan from financial institution.

h)   Marketing assistance:

Applications towards marketing incentive for marketing shall be disposed of within three months from the dare of receipt of application.

i)      Price preference

EMD/SD exemption certificate will be issued across the table in the case of defect free application.

j)     Land allotment DA/DP/MIE

If land is available application for land allotment will be disposed of within one month from the date of receipt of application.  The allotment will be made within seven days from the date of remittance of necessary land value and execution of agreement.

k)   PMRY

The list of selected beneficiaries will be published within one day of the selection.  The selected applications will be forwarded to Banks within one week.

Training will be organised for selected candidates within 2 weeks of date of receipt of sanction letter from bank.

l)      Sick Units Revival Programme

Registration within one week of revival meeting in eligible cases.  Revival project report preparation within fifteen days.  Start up expenses and margin money loan will be given within one month in eligible cases from the date of DLRC subject the availability of funds.

m) Cluster Development Programme

The Cluster Development approach is based on the premises that clustering helps the SMEs to collectively overcome common problems and thus facilities growth.  Clustering not only helps to mobilize financial, technical and human resources but it also generates an easily accessible pool of Capital and skill.  DIC will give necessary guidance and assistance to organise and set up Industrial Clusters.

m)Proficiency Interface Cell

Entrepreneurs can make utilize the Proficiency Interface cell functioning in the Districts to get technology details in selected areas.  The details of such areas can be made available within seven days.

n)   Registration of Industrial Co-operative Societies and handicrafts co-operatives:-

Registration will be issued within thirty days of defect free application

Government Share participation sanction up to Rs. 50,000 within one month from the date of receipt of defect free application and disbursement within two weeks after date of execution of agreement subject to availability of funds.

Withdrawal of amount will be allowed within two weeks from the date of receipt of request.

Grant:

Various grants will be given within one month from the date of receipt of completed applications subject to availability of funds.

5.   Recommendation to DI&C:

All application in which the sanction from Director of Industries and Commerce is required shall be forwarded to Director of Industries and Commerce with remarks within fifteen days from the date of receipt of the defect free application.

While delivering the aforesaid services we assure all our plans of

i)                   being fair and impartial.

ii)                  being honest, ethical and professional

iii)                being helpful, courteous and considerate

iv)               action with care and diligence

v)                listening and understanding what you tell us

We will keep you informed to our programmes through a wide range of media including internet website “keralaindustry.org”. Responding promptly your questions and queries with accurate information through our electronic enquiry counters in each District Industries Centres.

6.   Our Service Standards

Our efforts will be to provide the highest service standards of service to all citizens in the district.  Our performance may be measured in the respective area against timely service on various activities being undertaken by the District Industries Centres.

7.   How you can help

To help us provide you with quality service we need you to

·         Provide information that is easily understandable and accurate and as complete as possible.

·         Allow adequate time for us to respond to requests and provide feedback on out performance. 

8.   How to give us feed back

We welcome comments from our citizens to help us to make our service better.  Feed back including compliments, suggestions and complaints are welcome as they help us top improve our services.

Should you wish to provide feedback including any complaints about the services you should contact General Manager, District Industries Centre in the respective districts.

9.   Checking our performance

We will evaluate our service against the standards we have set out in this charter to see if we are meeting these standards.

We will periodically review the standards in the charter to ensure continuous improvement in service delivery.

A copy of the charter is located at internet site “keralaindustry.org”.

10.    Our contact address:

The General Manager District Industries Centre Water Works Compound, Vellayambalam, Thiruvananthapuram – 695 033	0471 2326756 dictvm@sancharnet.in
The General Manager District Industries Centre Ashramam, Kollam – 691 002	0474 2748395, 2747261, 2749394 dicklm@sancharnet.in
The General Manager District Industries Centre Near District Hospital , Kozhencherry, Pathanamthitta – 689 654	0468 2214639 tvm_dicpta@sancharnet.in
The General Manager District Industries Centre Vellakinar, Alappuzha – 688001	0477 2251272, 2251632 dicalp@sancharnet.in
The General Manager District Industries Centre Ozhathil Lane , Near Rly. Station, Nagambadam, Kottayam – 686 001	0481 2570182, 2570042 dicktm@sancharnet.in
The General ManagerDistrict Industries CentreCheruthoni, Idukki – 685 584	0486 2235507, 2235410 dicidk@sancharnet.in
The General ManagerDistrict Industries CentreSIDCO Building , Kadavanthara, Ernakulam – 682 016	0484 2206022 dicekm@md5.vsnl.net.in
The General Manager District Industries Centre Near Civil Station Ayyanthole, Thrissur – 680003	0487 2360847 dictcr@md5.vsnl.net.in
The General Manager District Industries Centre Behind Civil Station Palakkad – 678 001	0491 2527285 dicpgt@sancharnet.in
The General Manager District Industries Centre Civil Station Compound Malappuram – 676 121	0493 2734812, 2734896 dicmlp@sancharnet.in
The General Manager District Industries Centre Gandhi Road , Vellayil Kozhikode – 673 011	0495 2766563, 2765770 dicclt@sancharnet.in
The General Manager District Industries Centre Kalpetta P.O. Wayanad – 673 122	04936 202485 dicwyd@sancharnet.in
The General Manager District Industries Centre Civil Station Kannur – 670 002	0497 2707522 dicknr@sancharnet.in
The General Manager District Industries Centre Vidya Nagar Kasargod – 670 123	04994 255749, 256090 dickgd@sancharnet.in

CITIZEN CHARTER OF THE COMMON FACILITY SERVICE CENTRES UNDER THE DIRECTORATE OF INDUSTRIES AND COMMERCE, GOVERNEMENT OF KERALA

1.  MISSION

The Mission of Common Facility Service Centre is the promotion of Rubber and Plastic based industries in Kerala.  We provide the facilities such as Tool Room facility and service of costly rubber and plastic machinery at nominal rate fix by the Government.

2.   What we are:

We are one out two such centres in Kerala for promotion of the rubber and plastic industries under the Directorate of Industries and Commerce.

3.   What we do:

The mission is proposed to be achieved through the following functions:

a)    Conducting Entrepreneur Development Training Programme on Rubber and plastic based industries.

b)    Conducting awareness programmes and seminars on relevant topics applicable to the SSI units.

c)     Giving advice for product diversification, extending new technical information whenever possible.

d)    Quality Control Testing of rubber products and raw material as per National and International standards.

e)    Designing and fabrication of moulds and dies in the Tool Room division for rubber and plastic products, subject to the capacity of installed machines.

f)      Providing facilities such as services of costly machines used for rubber and plastic product manufacturing available with this centre.

4.      What you can expect from us:

As a part of our commitment to provide quality services, which satisfy the needs of the citizens the following norms, have been fixed in this regard.

a)    Short term training for product development on specific products as per request by prospective entrepreneurs subject to remittance of the training fee.

b)    The above training is subject to the available facilities in this centre.

c)     Quality control testing of rubber products, raw materials and chemicals, the results of which are delivered within a limited time as appended.

Annexure I & II enclosed.

d)    Available technical dates will be transferred at the earliest.

e)    Designing and fabrication of moulds and dies will be executed at the earliest depending upon the nature of the work.  The materials for the fabrication work should be supplied by the party.

f)      Mixing and moulding facilities will be extended to the entrepreneurs / industrialists at nominal rent subject to the available facility.

5.     Our Service Standards:

Our efforts will be to provide quality service to the entrepreneurs and industrialists in the field of rubber and plastic product manufacturing performance may be measured against timely service being carried out by the various sections of the centre.

6.     How you can help:

You can help us for better quality service by allowing adequate time for us and supply of inputs required for the work.

7.      How you could contact us:

Mail to :1.       The Director In charge

                       Common Facility Service Centre

                       Changanacherry – 6.

             2.       The Deputy Director

                       Common Facility Service Centre

                       Manjeri.

8.        Principles of Public delivery:

1.     Information and openness

2.     Choice and consultation

3.     Courtesy and helpfulness

4.     User satisfaction.

Annexure – A

PHYSICAL TESTING LAB

COMMON FACILITY SERVICE CENTRE, CHANGANACHERRY

Sl. No.	Name of Test	Minimum time required / Sample
1.	PO & PRI dry rubber	1 day
2.	Tensile properties before ageing	4 days
3.	Tensile properties and ageing	4 days
4.	Tear strength before ageing	4 days
5.	Tear strength after ageing	4 days
6.	Hardness testing	2 days
7.	Abrassion loss testing	3 days
8.	Adhesion test	3 days
9.	Gauge test	1 day
10.	Cure time test	1 day

Subject to availability of infrastructure

Annexure – B

PLASTIC SECTION

COMMON FACILITY SERVICE CENTRE, CHANGANACHERRY

1. Injection Moulding Machine (New)

2. Blow Moulding Machine (New)

3. Injection Moulding Machine (Old)

4. Reprocessing extruder

5. Thin film extruder

Annexure – C

CHEMICAL TESTING LAB

COMMON FACILITY SERVICE CENTRE, CHANGANACHERRY 2003-2004

Sl. No.	Name of Test	Minimum time required to complete the test / sample
	DRC (Dry Rubber Content)	2 days
	TSC (Total Solid content)	1 day
	Ammonia Estimation of Latex	1 day
	VFA (Volatile Fatty Acid)	2 days
	KOH Number	1 day
	MST	½ day
	Sludge	1 day
	Coagulam	1 day
	Ash Test	1 day
	Nitrogen test – dry rubber	1 day
	Volatile melter	½ day
	Acetone Extract	3 days
	Rubber Hydro carbon	3 days
	Copper Oxychloride	4 days
	ZDC, Melting point	½ day
	TMTD – M.pt	½ day
	% of Niotrogen urea	4 days
	% of P2O5 – Rock Phosphate	4 days
	% of K2O – MOP	4 days
	Sulfur – Sieve test, Ash Test, moistrure content etc.	2 days
	% Purity of zinc oxide	2 days
	Diammonium Hydrogen Phosphate - % Purity	3 days
	Stearic Acid / Lauric acid, Saponification value, Melting point, Ash content etc.	3 days
	Specific gravity	½ day
	% purity of Lime	2 days

* the minimum time referred above depends upon various factors, viz. No. of Test samples received, availability of electricity, availability of water, availability of chemicals etc.